FAQ

Frequently Asked Questions

How long does it take to make my order?
Most items take 2–7 business days to make since everything is personalized.

How long is shipping?
Shipping usually takes 3–6 business days in the U.S.

Can I change my order?
Yes, within the first 6 hours after ordering. Email us right away.

Do you accept returns?
Custom items can’t be returned, but if there’s an issue, reach out. We’ll make it right!

What if my item arrives damaged?
We’ll replace it. Just send a photo to sales@storylinestitchery.com.

Can I request a custom design?
Yes! Email us your idea and we’ll let you know what’s possible.