Returns Policy

<h1>Returns and Order Issues</h1><p>Most Storyline Stitchery products are custom, personalized, or made to order. Because of this, custom and personalized items are final sale and are not eligible for general returns, exchanges, or cancellations after production has started.</p><p>If your order arrives damaged, defective, incorrect, or affected by a fulfillment error, email <a href="mailto:sales@storylinestitchery.com">sales@storylinestitchery.com</a> within 7 days of delivery.</p><p>Please include your order number, a clear description of the issue, and photos of the product, packaging, and packing slip if available.</p><p>Approved resolutions may include replacement, correction, or refund depending on the issue and supplier review.</p><p>We do not guarantee delivery by a specific event date unless that has been confirmed in writing before purchase.</p>